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Customer BankFacts

BBA BankFacts are designed to provide a generic overview of selected banking products and services written in plain language.

Each BankFact is in a question and answer format and covers a topical subject or frequent enquiry.

BankFacts are not a definitive legal position or financial advice. They should always be read with individual banks product information and terms & conditions.

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The Money Advice Service is here to help you manage your money better

Fighting fraud - keeping safe

Fighting fraud - keeping safe

Customers can help themselves from ...

Understanding a bank draft

Understanding a bank draft

Useful information about bank draft...

Understanding a Personal Overdraft

Understanding a Personal Overdraft

What is a personal overdraft? An ov...

Understanding and locating dormant accounts

Understanding and locating dormant accounts

If I have left some money "dormant"...

Understanding the cheque clearing times

Understanding the cheque clearing times

Consumer advice on changes to chequ...